
Divya Kalani Executive Summary The retail industry in India has seen a state of transition in the past a a few(prenominal)(prenominal) years from being just a collection of Kirana stores to multiform formats such as hypermarkets, supermarkets and department stores. The entire shopping change has been transformed from a needs based shopping to an buzz off based shopping. Providing less than acceptable levels of service in forthwiths competitive retail industry is a conventionality for failure. The industry has recognized this fact and over the past few years have invested in store associate reading programs, customer focused technology initiatives like loyalty programs and publicizing campaigns with customer service messages. If all these are executed properly, they pass on have a positive impact on astir(p) the customers experience in the store. Table of... If you privation to get a full essay, order it on our website: Ordercustompaper.com
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