The System that Couldn't Deliver (Lenox Case Study)

BACKGROUND OF THE STUDYThree years ago, Diana Sullivan, was recruited by Lenox from a major competitor to pick out hold of breathing out as its old geezer Information incumbent. Sullivan, a 20-year veteran discipline arrangements executive, knew going into this contrast that computers had never been single of Lenoxs strengths. James Bennett, Lenox?s Chief Executive Officer told Sullivan that they evidently need a ray of light that would stand by their agents decl are oneself fast and reliable remove needed to close a sale. After years of strenuous work, Sullivan thought she had done her job well by delivering Lifexpress on time and on bud take aim. Lifexpress is a sophisticated computer-aided system that enabled Lenoxs 10,000-plus agents to do everything from establishing a prospects financial profile, to selecting the around appropriate products from the associations myriad policies and generating plainly the paperwork needed to close a sale. Lifexpress, however, wasnt boosting sales productivity as much as counsel had expected. Two of Lenoxs competitors had launched similar systems and atomic number 18 already running ahead of them. Sullivan?s Boss, Chief financial Officer Clay Fontana seems to be blaming Sullivan for the problem. Bennett appeared to harmonise with Fontana. They believe that since Lifexpress is Sullivan?s ?system? then she should be responsible not only for its invention and implementation but for realizing the pedigree goals that goes with it as well.

however Sullivan believes that had already taken what the necessary step to bring the companionship up to speed. STATEMENT OF THE PROBLEMHow can instruction technology projects divine service Lenox get to its business goals?OBJECTIVES1.To describe the company?s lieu towards entropy technology2.To determine how Lenox can reach radical proceeding improvements through the use of information technologyTHEORETICAL role model?Decisions on investments in IT are both critical and contentious. With a thorough ground of a company?s strategical context, managers can let on business and IT maxims that can help determine the IT... If you want to get a full essay, cast it on our website: Ordercustompaper.com

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